CLARIFICATION TEXT
1. Identity of the Data Controller
This clarification text has been prepared in accordance with Article 10 of the Personal Data Protection Law No. 6698 and the Communique on the Procedures and Principles to be Followed in Fulfilling the Obligation to Inform, for the purpose of informing website visitors who use the contact form available at www.tefas.gov.tr. The data controller is İstanbul Takas ve Saklama Bankası A.Ş. [“Takasbank” or “the Bank”]. For matters not covered in this clarification text, the provisions of the Takasbank Directive on the Protection of Personal Data may be referred to.
2. Purpose of Processing Personal Data
Following the completion of the Contact Form, your personal data—including your name, surname, email address, phone number, and the content of your message—as well as log records related to your access to the website, are processed for the purpose of responding to your request, evaluating your feedback, and contacting you accordingly. This processing is carried out based on the legal ground of “legitimate interest of the data controller” as set forth in Article 5/2(f) of the Law.
Even if you do not share any information through our website or other communication channels, certain data may still be collected during your visit to our website. For more information, please refer to our Cookie Policy via the link provided below.
3. Transfer of Personal Data and Purposes of Transfer
Personal data processed within our Bank due to legal obligations are not transferred to third parties, except for institutions and organizations authorized by law.
4. Method and Legal Basis of Personal Data Processing
Your personal data are collected in written or electronic form through the online contact form or via email. In order to better understand your request, we may contact you and request additional information from you in writing, either through automated or non-automated means. Such information will also be processed solely within the scope stated above. The personal data are shared through automated or non-automated means and processed for the purposes of fulfilling Takasbank's legitimate interests and complying with legal obligations.
5. Rights of the Data Subject
Pursuant to Article 11 of the Personal Data Protection Law, you have the following rights regarding your personal data:
(1) Everyone has the right to apply to the data controller and:
a) Learn whether their personal data is being processed,
b) Request information if their personal data has been processed,
c) Learn the purpose of the data processing and whether personal data is used in accordance with that purpose,
ç) Know the third parties to whom personal data is transferred, whether domestically or abroad,
d) Request correction of personal data if it is incomplete or inaccurate,
e) Request the deletion or destruction of personal data under the conditions set forth in Article 7 of the Law,
f) Request that the operations carried out under subparagraphs (d) and (e) be notified to third parties to whom personal data has been transferred,
g) Object to the occurrence of a result against the individual by analyzing processed data exclusively through automated systems,
ğ) Demand compensation in case of damage due to the unlawful processing of personal data.
You may submit your requests regarding the processing of your personal data in accordance with the “Communiqué on the Procedures and Principles of Application to the Data Controller” and the Takasbank Data Subject Application Form. Applications may be submitted in person, through your authorized representative, via mail, registered electronic mail (KEP), or through the email address associated with your Takasbank account via e-Government, to the address takasbank@hs01.kep.tr. For more detailed information about applications, please refer to the Takasbank Personal Data Protection Directive and our Cookie Policy available at https://www.takasbank.com.tr/en/about-us/corporate/protection-of-personal-data-privacy
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